This policy explains how refunds are handled for Namenology services. Nothing in this policy limits mandatory consumer rights under applicable law.
Free Name Analysis
Namenology may offer two free name analyses to eligible users. Since these are free services, there is no purchase price to refund.
Paid Name Analysis
Standard Name Analysis is processed automatically after the required information is submitted and payment is completed, where payment is required.
Once the results have been generated and made available, the service is generally non-refundable, subject to applicable law.
Baby Naming and Name Change
Baby Naming and Name Change are personalized services and are not processed automatically.
After successful payment and receipt of all required information, the request will be prepared according to the Namenology methodology. Delivery normally takes 3–5 business days.
Customers should allow this processing time before requesting a refund solely because the service has not yet been delivered.
Once completed and delivered, these services are generally non-refundable, subject to applicable law and the circumstances below.
Delays and Technical Problems
If a service is delayed or a technical problem prevents access to a purchased service, please contact us.
We will make reasonable efforts to resolve the issue, deliver the service, or provide another appropriate remedy. A refund may be considered where justified or required by law.
Duplicate Purchases
If you accidentally purchase the same service more than once, contact us with your transaction details. After verification, an appropriate refund or other remedy may be provided.
Incorrect Information
Customers are responsible for checking name spelling and submitted information before purchase or submission.
If incorrect information is supplied by the customer and the service has been completed, a refund is generally not available solely for that reason. A correction or replacement may be offered where possible.
If the error is attributable to Namenology, please contact us for review and correction.
Change of Mind or Disagreement
Refunds are generally not provided solely because a customer changes their mind or disagrees with an analysis. This does not affect mandatory consumer rights.
Promotional Offers
Promotional packages may have additional conditions displayed at purchase, subject to applicable law.
How to Request a Refund
Contact Namenology with your purchase email, service name, purchase date, transaction reference if available, and a brief explanation.
Approved Refunds
Approved refunds are normally returned through the original payment method. Processing times depend on the payment provider or financial institution.
Changes to This Policy
The latest version will be published on this page.
Contact Us
For refund questions, please contact Namenology using the contact details published on our website (Contact page, contactus@namenology.com).
Effective Date: 17 October 2026